Course objectives

IT concepts and terminology

• Understand basic IT concepts, including hardware, software, and networking.

• Learn key terminology used in IT environments.

Infrastructure

• Identify and explain the purpose of common hardware devices.

• Understand basic networking concepts, including IP addressing and protocols.

Applications and software

• Learn the basics of operating systems, applications, and software management.

• Understand software development concepts and methodologies.

Security

• Understand basic cybersecurity concepts and best practices.

• Identify common threats and vulnerabilities.

Database fundamentals

• Understand database concepts and structures.

• Learn how data is stored, organized, and accessed.

Troubleshooting

• Learn basic troubleshooting techniques for hardware, software, and networks.

• Use problem-solving methodologies to resolve common IT issues.